Frequently Asked Questions

In filing a death claim you will be required to submit the following basic requirements:

• - Duly accomplished and signed Claimant’s Statement
• - Original Death Certificate issued by the Local Civil Registrar of place of death. Photocopy of the original death certificate will be accepted provided it is properly authenticated by the Civil Registrar as certified true copy and it bears his/her original signature and seal
• - Original Benefit Certificate or in case of loss, a duly notarized affidavit of loss
• - Photocopy of 2 valid IDs of beneficiaries/claimants bearing their signatures
• - Photocopy of Marriage contract if beneficiary is husband or wife

For clear cases and with complete requirements, processing usually takes 5-7 working days

Claims are paid by crossed check; or, if beneficiaries submitted bank details, the crossed check may be deposited.

If the beneficiary/ies is/are still minor/s, submit a duly notarized Affidavit of Guardianship to be accomplished by the legal guardian if the share does not exceed P500,000.00. If the share of the minor in the death benefit proceeds exceeds P500,000.00, Court Order and Guardianship Bond are required.